PK65 Privacy Policy –
How We Keep Your Data Safe

01 What Personal Information We Collect

When you register and use pk65, we collect certain personal information that is necessary to provide you with a safe and functional account. We only collect what we genuinely need — nothing more.

We do not collect sensitive information such as religious beliefs, political views, or medical data. We do not collect financial information beyond what is necessary for payment processing.

02 How We Collect Your Information

Your personal data is collected through the following channels:

• Registration: When you create a pk65 account, you directly provide your name, email address, mobile number, and date of birth.
• Account Verification: When you complete identity verification, you submit a copy of your CNIC or another accepted identity document.
• Deposits and Withdrawals: Payment information is collected when you make transactions using JazzCash, Easypaisa, Raast, or Bank Transfer.
• Automatic Collection: Our platform automatically logs technical data including your IP address, device fingerprint, browser type, and session activity each time you access the site.
• Customer Support: When you contact our support team through live chat or email, we retain a record of that conversation.
• Cookies and Tracking: We use cookies and similar technologies to maintain your session and improve the platform experience. See the Cookies section below for details.

03 Why We Use Your Information

PK65 uses personal data for specific, legitimate purposes. We do not use your data for anything beyond what is described here:

• Account Management: Creating, maintaining, and securing your pk65 account, including login authentication and password recovery.
• Identity Verification: Confirming your age and identity to comply with responsible gaming obligations and ensure the platform is used by genuine adults only.
• Payment Processing: Enabling PKR deposits and withdrawals via your chosen payment method, and maintaining a transaction history for your records.
• Fraud Prevention: Detecting and preventing suspicious activity, duplicate accounts, and unauthorised access to protect both you and other players on the platform.
• Customer Support: Responding to your queries, resolving disputes, and improving the quality of our support.
• Platform Improvement: Analysing usage patterns to improve game offerings, site performance, and the overall user experience.
• Responsible Gaming: Monitoring account activity to identify signs of problem gambling and, where appropriate, reaching out with self-management tools or temporary account restrictions.
• Communications: Sending you account-related notifications, transaction confirmations, and — where you have opted in — promotional updates about bonuses and new games.

We will never sell your personal data to third-party marketers, data brokers, or advertisers. Your information is used strictly to run and improve the pk65 platform.

04 Who We Share Your Information With

PK65 does not sell or rent your personal data. However, certain operations require us to share limited information with trusted third-party service providers who are bound by strict confidentiality obligations:

• Payment Processors: JazzCash, Easypaisa, Raast, and banking partners receive the minimum data necessary to complete your transactions securely in PKR.
• Identity Verification Services: Third-party KYC providers may process your CNIC details solely for the purpose of confirming your identity and age.
• Fraud Detection Providers: Specialist security firms may receive technical data such as IP addresses and device identifiers to help identify and prevent fraudulent activity.
• IT Infrastructure Providers: Cloud hosting and server management partners who store platform data under strict data security agreements.
• Legal Authorities: In cases where we are legally required to do so, we may disclose account information to law enforcement or regulatory bodies. We only provide what is specifically requested and legally mandated.

All third parties we work with are required to handle your data in accordance with applicable data protection standards. They are not permitted to use your data for any purpose other than the one for which it was shared.

05 How We Protect Your Data

The security of your personal information is something we take very seriously at pk65. We implement a combination of technical and organisational measures to keep your data protected at all times:

• Encryption: All data transmitted between your browser and the pk65 platform is encrypted using industry-standard SSL/TLS protocols. This means your login credentials, payment details, and personal information cannot be intercepted in transit.
• Secure Storage: Personal data is stored on protected servers with restricted access. Only authorised personnel who need the data to perform their job functions can access it.
• Two-Factor Authentication: We recommend enabling two-factor authentication on your account for an additional layer of security. Even if your password is compromised, an attacker cannot access your account without the second factor.
• Regular Security Audits: Our systems are regularly reviewed and tested to identify and address potential vulnerabilities before they can be exploited.
• Breach Response: In the unlikely event of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and address the situation.

While we do everything reasonably possible to protect your data, no system is completely immune to risk. You can also help protect yourself by using a strong, unique password for your pk65 account and never sharing your login credentials with anyone.

06 How Long We Keep Your Data

PK65 retains your personal data only for as long as it is genuinely necessary. The retention periods we apply are as follows:

• Active Accounts: Personal data associated with your active pk65 account is retained for the lifetime of the account and for a standard period after closure.
• Financial Records: Transaction histories and payment records are kept for a minimum period required for financial audit and compliance purposes.
• Identity Verification Documents: CNIC copies and KYC documents are retained for the period required to satisfy our verification obligations, then securely deleted.
• Support Logs: Customer support communications are retained for a reasonable period to help resolve any follow-up queries or disputes.
• Technical Logs: Server logs, session data, and IP records are retained for a shorter period for security and fraud detection purposes, then routinely purged.

When your data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to you personally.

07 Your Rights Over Your Data

As a pk65 user, you have rights over the personal data we hold about you. We are committed to honouring these rights fairly and promptly:

• Right to Access: You can request a copy of the personal data pk65 holds about you at any time. We will provide this in a clear, readable format.
• Right to Correction: If any personal information we hold is inaccurate or out of date, you have the right to have it corrected. You can update basic details like your email address directly from your account settings.
• Right to Deletion: You may request that we delete your personal data. We will honour this request where there is no legal obligation to retain it. Note that transaction records may need to be kept for audit purposes even after account closure.
• Right to Restrict Processing: You can ask us to limit how we use your data in certain circumstances, such as while a dispute is being resolved.
• Right to Object: You have the right to object to your data being used for direct marketing. You can opt out of promotional communications at any time through your account settings or by contacting support.
• Right to Portability: You can request your data in a portable format so that you can transfer it to another service if you choose to do so.

To exercise any of these rights, contact the pk65 support team. We aim to respond to all data-related requests within a reasonable timeframe.

08 Cookies & Tracking Technologies

PK65 uses cookies and similar technologies to make the platform work properly and to improve your experience. Here is a breakdown of what we use and why:

• Essential Cookies: These are required for the platform to function. They handle your login session, keep you authenticated between pages, and maintain your game state. Without them, the site cannot work correctly.
• Performance Cookies: These collect anonymous data about how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter issues. This data helps us improve the platform over time.
• Functional Cookies: These remember your preferences, such as your language setting or preferred deposit method, so you do not have to re-enter them every session.
• Security Cookies: Used to detect and prevent fraudulent activity, including bot access and brute-force login attempts.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent the platform from functioning correctly and may affect your ability to log in or play games. We do not use advertising or cross-site tracking cookies.

09 Minors & Age Policy

PK65 is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of our standard account registration and withdrawal process.

If we discover that an account has been registered by someone under 18, that account will be immediately closed and any deposits returned in full. Any gameplay activity on the account will be voided.

If you are a parent or guardian and believe a minor in your household has created a pk65 account, please contact our support team immediately. We will investigate and close the account as quickly as possible.

We encourage parents and guardians to use parental control tools on shared devices and to have open conversations with young people about online gaming and responsible use of the internet.

10 Changes to This Privacy Policy

PK65 may update this Privacy Policy from time to time as the platform evolves or as legal requirements change. When we make meaningful changes, we will update the "Last Updated" date at the top of this page.

For significant changes that affect how your data is handled, we will notify registered users via email or an in-platform notification. It is your responsibility to review this policy periodically. Continued use of the pk65 platform after a policy update constitutes your acceptance of the revised terms.

We will never make changes that reduce your privacy protections without giving you clear notice and, where required, obtaining your consent.

11 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal information is being handled, please get in touch with the pk65 support team. We are available around the clock and aim to respond to all privacy-related queries promptly.

You can reach us through the live chat feature on the platform, or by emailing our support team directly. Contact details are available in the footer of this page.

We take every privacy concern seriously and will investigate all queries thoroughly before providing a response. If you are not satisfied with our response, you have the right to escalate your concern through the appropriate channels.